At Adhyalay, we strive to ensure that our students have a smooth and satisfying learning experience. Our refund policy is designed to provide clarity and fairness to our users. Please review the following terms regarding refunds:
1. Eligibility for Refunds
- Students are eligible for a refund if they are not satisfied with the course and request it within 7 days of purchase.
- Refunds will not be processed if the request is made after 7 days from the date of purchase.
- Courses that have been completed or where more than 50% of the content has been accessed are not eligible for a refund.
2. Refund Request Process
- To initiate a refund, students must contact our customer support team via email at support@adhyalay.com with their payment details and reason for the refund.
- Our team will review the request and respond within 3–5 business days.
3. Partial Refunds
- In cases where students have accessed only a small portion of the course (less than 50%) but beyond 7 days, a partial refund may be considered. This will be at the discretion of Adhyalay’s support team.
4. Refund Method
- Refunds will be processed through the original payment method used at the time of purchase.
- Depending on the payment provider, the refund may take up to 7–10 business days to reflect in the user’s account.
5. Non-Refundable Items
- Any special discounts, bundled course packages, or promotional offers are not eligible for refunds.
- Subscription-based services, if offered, are non-refundable once the subscription period has begun.
6. Cancellations
- Students can cancel their enrolment within 24 hours of purchase for a full refund (if study materials are not accessed or used).
- Beyond 24 hours, the standard refund policy will apply as per the conditions mentioned above.
We value our students and are committed to providing a positive experience. If you have any concerns or questions regarding our refund policy, please reach out to our support team. We will be happy to assist you.
How to Request a Refund
1. Prepare the Required Information
- Your full name
- The email address used for your Adhyalay account
- Course name and details of the purchase
- The reason for requesting the refund (optional but recommended for faster processing)
2. Contact Adhyalay Support
- Send an email to support@adhyalay.com with the subject line: “Refund Request – [Course Name]”
- Include the required information mentioned above in the email body.
3. Wait for Response
- The Adhyalay support team will review your request and respond within 3–5 business days.
- You may be asked for additional details or clarifications to process the request.
4. Refund Processing
- If your refund request is approved, the amount will be credited back to the original payment method.
- It may take 7–10 business days for the refund to reflect in your account, depending on your payment provider.
Important Tips
- Submit the refund request within 7 days of course purchase.
- Accessing more than 50% of course content may make the refund ineligible.
- Keep a copy of your original payment receipt for reference.
